- Do I need a referral?
- Do I need to make a long-term commitment?
- What are your rules on cancellations?
- Is there parking at your clinics?
- Are your clinics wheelchair accessible?
- What about private health insurance?
- What is the difference between a neuro-physiotherapist and a musculo-skeletal one?
Do I need a referral?
If you are self-funding, a referral is not necessary. Those patients covered by Private Medical Insurance (PMI) providers should check whether they require a referral from your consultant or doctor and also whether they will cover the cost of your treatment.
Do I need to make a long-term commitment?
We don’t ask our patients to make any long-term commitment and patients may always cancel appointments that have been arranged in the future, as long as adequate notice is given.
What are your rules on cancellations?
We ask everyone to give the maximum amount of notice possible if you are unable to attend an appointment. If you fail to attend or cancel on the day of your appointment you may incur a cancellation charge equal to the full treatment fee.
Is there parking at your clinics?
There is free and easily accessible parking at all our clinics.
Are your clinics wheelchair accessible?
All the clinics are fully accessible for wheelchair users and have disabled facilities.
What about private medical insurance ?
Those patients covered by private medical insurance may be able to claim their fees, or a proportion of them, back depending on what their policy covers. Patients are advised to contact their health insurance company to ensure that they will be covered for their treatment.
Patients will be expected to pay heads up! for their treatment on the day and they will be issued with a receipt which they can send to the insurance company for reimbursement. With the exception of BUPA.
If you are covered by BUPA please inform the practice manager or your physiotherapist.
What is the difference between a neuro-physiotherapist and a musculo-skeletal one?
The expertise of musculo-skeletal physiotherapists is in the area of orthopedics (eg. bad backs, sprained ankles and whiplash) and sports injuries.
Neuro-physiotherapists initially train as musculo-skeletal physiotherapists and then, after their hospital rotations, decide to specialise in the area of neurological physiotherapy.
They deal with patients who have movement problems which arise from neurological conditions.