FAQ's

Do I need a referral?
If you are self-funding, a referral is not necessary. Those patients covered by BUPA, PPP or another health insurance provider should check whether a referral is required.

We liaise closely, when necessary, with a patient’s medical staff. It is usually appropriate for some medical reports to be made available to the physiotherapist and for the physiotherapist to provide a report concerning treatment to a patient’s doctor(s).

Do I need to make a long-term commitment?
We don’t ask our patients to make any long-term commitment and patients may always cancel appointments that have been arranged in the future, as long as adequate notice is given.

What are your rules on cancellations?
We ask everyone to give the maximum amount of notice possible. Patients who fail to attend or cancel on the day of their appointment will incur a cancellation charge equal to the full treatment fee.

As we are a small business, cancellations do have an adverse effect.

Is there parking at your clinics?
There is free and easily accessible parking at all our clinics.

Are your clinics wheelchair accessible?
All the clinics are full accessible for wheelchair users and have disabled facilities.

What about private health insurance?
Those patients covered by BUPA, PPP or other private health insurance
schemes may be able to claim their fees, or a proportion of them, back
depending on what their policy covers. Patients are advised to contact their health insurance company to ensure that they will be covered for their treatment.

Patients will be expected to pay heads up! for their treatment on the
day and they will be issued with a receipt which they can send to the insurance company for reimbursement.

What is the difference between a neuro-physiotherapist and a musculo-skeletal one?
The expertise of musculo-skeletal physiotherapists is in the area of orthopedics (eg. bad backs, sprained ankles and whiplash) and sports injuries.

Neuro-physiotherapists initially train as musculo-skeletal physiotherapists and then, after their hospital rotations, decide to specialise in the area of neurological physiotherapy.

They deal with patients who have movement problems which arise from neurological conditions.

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